Refund Policy

Effective date: August 5, 2026 · GetPoppy AI Corp ("Poppy AI", "the Company")

1. Refunds

We offer a 30 day money back guarantee on Poppy AI subscriptions, subject to the following conditions:

The 30 day period begins from the date of your FIRST purchase, and the guarantee applies to your first subscription payment only.
To be eligible for a refund, you must attend an onboarding call with our team.
If you do not book and attend an onboarding call, you forfeit your right to request a refund.
To request a refund within the eligible period, please contact our support team using the methods outlined in the Cancellation Process section below.

After the 30 day period, all sales are final and no refunds will be issued. By making a purchase, you explicitly acknowledge and agree that you have read, understood, and accepted this refund policy.

Renewal payments are non-refundable. Your subscription renews automatically at the end of each billing period at your locked-in price, as described in our Subscription Terms. We email a reminder before each annual renewal listing the renewal date, price, and how to cancel. If you do not wish to renew, cancel before your renewal date. Renewal payments are non-refundable except where required by applicable law, and you keep full access to the product until the end of any period you have paid for.

This policy applies to Poppy AI subscriptions only. There are NO refunds on credit purchases. We pay for the underlying AI cost on those, so if you buy credits they are non-refundable. Coaching and consulting calls also cannot be refunded, as members of our team invest their time with you.

NO REFUNDS FOR CREDITS. We are literally paying for your AI costs, so we cannot refund credit purchases. If you upgrade and buy more credits, know that those are not refundable.

The Profit with Poppy Course can be refunded if you have completed less than 25% of the course and you request the refund within 30 days of purchase.

1.5 Termination for Conduct Violations

Notwithstanding the above refund policy, Poppy AI reserves the right to terminate service and issue refunds at our discretion for violations of our Code of Conduct (as detailed in our Terms and Conditions). In cases where termination occurs after the 30 day refund period due to conduct violations, we may issue a prorated refund or no refund at all, depending on the circumstances.

2. Cancellation Policy

2.1 Eligibility. All subscribers may cancel at any time at their choosing, no reason or approval required.

2.2 Cancellation process. To cancel your subscription:

Click your profile picture in the top right corner of your account.
Click "Billing".
You'll be redirected to the Stripe billing portal.
From there, you can manage your subscription, including canceling it.

You can also contact support at support@getpoppy.ai or via the support chat on our website.

2.3 Service continuation. Upon cancellation, the plan will remain active until the end of the current billing cycle. You will continue to have full access to all features during this period.

2.4 No additional charges. No further payments will be collected after the cancellation has been processed.

2.5 Data retention. Generally, data will be kept in case of reactivation. However, the Company reserves the right to delete any data upon cancellation. Please contact support if you wish to have your data removed in accordance with applicable privacy laws and our policy provisions.

3. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

Email: support@getpoppy.ai
Chat: use the support chat button at the bottom right of our website

4. Amendments

The Company reserves the right to modify this Policy at any time, effective upon posting of an updated version on our website. You are responsible for regularly reviewing this Policy to stay informed of updates. The effective date at the beginning of this document indicates when the Policy was last revised.

5. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of California, the jurisdiction in which GetPoppy AI Corp operates, without regard to its conflict of law provisions.