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Refund Policy

Effective Date: June 5th, 2026

Refund Policy for Poppy AI

Refunds

We offer a 30-day money-back guarantee on Poppy AI subscriptions, subject to the following conditions:

  1. The 30-day period begins from the date of your purchase.
  1. To be eligible for a refund, you must attend an onboarding call with our team.
  1. If you do not book and attend an onboarding call, you forfeit your right to request a refund.
  1. To request a refund within the eligible period, please contact our support team using the methods outlined in the Cancellation Process section below.

After the 30-day period, all sales are final and no refunds will be issued. By making a purchase, you explicitly acknowledge and agree that you have read, understood, and accepted this refund policy.

This policy applies to Poppy AI subscription only. There are NO refunds on credit purchases. We have to pay for the AI cost on those so if you buy it those are non-refundable. Coaching / consulting calls also do not have a refund as people will invest their time with you from our team.

In terms of buying credits… there are NO REFUNDS for CREDITS in Poppy. We are literally paying for your AI costs so we can't refund those. So if you upgrade and buy more credits just know those are not refundable.

The Profit with Poppy Course can be refunded if you have completed less than 25% of the course and within less than 30 days of purchase.

1.5. Termination for Conduct Violations

Notwithstanding the above refund policy, Poppy AI reserves the right to terminate service and issue refunds at our discretion for violations of our Code of Conduct (as detailed in our Terms and Conditions). In cases where termination occurs after the 30-day refund period due to conduct violations, we may issue a prorated refund or no refund at all, depending on the circumstances.

Cancellation Policy

2.1 Eligibility

All subscribers may cancel at any time at their choosing, no reason or approval required. You may do so by following the process outlined below.

2.2 Cancellation Process

To cancel your subscription, please follow these steps:

  1. Click your profile picture in the top right corner of your account.
  1. Click "Billing".
  1. You'll be redirected to the Stripe billing portal.
  1. From there, you can manage your subscription — including canceling it.

2.3 Service Continuation

Upon cancellation, the plan will remain active until the end of the current billing cycle. The subscriber will continue to have full access to all features during this period.

2.4 No Additional Charges

No further payments will be collected after the cancellation has been processed.

2.5 Data Retention

Generally, data will be kept in case of reactivation. However, the Company reserves the right to delete any data upon cancellation. Please contact support if you wish to have your data removed in accordance with applicable privacy laws and our policy provisions.

Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

  • Chat: Use the blue chat button at the bottom right of our website

Amendments

The Company reserves the right to modify this Policy at any time, effective upon posting of an updated version on our website. You are responsible for regularly reviewing this Policy to stay informed of updates. The "Effective Date" at the beginning of this document indicates when the Policy was last revised.

Governing Law

This Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which Clever Programmer is registered, without regard to its conflict of law provisions.