Refund Policy

Effective date: October 27, 2026 · GetPoppy AI Corp ("Poppy AI", "the Company")
This version applies to purchases made on or after October 27, 2026. Earlier purchases are covered by the version in effect when they were made (the August 5, 2026 version).

1. Trials

The $1 trial lasts 7 days. Unless you cancel before it ends, it converts automatically to your paid plan at the price shown at checkout (currently $399/year) and renews every year after that until you cancel. The conversion payment is non-refundable, except where required by law.

Your trial ends exactly 7 days after you start it, and the plan payment is charged right after it ends. To avoid that payment, cancel before the trial ends. Forgetting to cancel a trial is not a billing error and does not qualify for a refund.

If your checkout showed a different trial length, price or billing period (for example a monthly plan), the terms shown at checkout apply.

Each customer can use one trial. If you start more than one, we may cancel the extras, and any duplicate charge is refunded as a billing error (see section 5).

2. 30 Day Money Back Guarantee

When you buy a plan directly, without a trial, your first plan payment is covered by a 30 day money back guarantee, subject to these conditions:

• The 30 day period begins from the date of your first purchase, and covers your first plan payment only. It does not cover trial conversions, renewals, or upgrades.
• To be eligible for a refund, you must attend an onboarding call with our team. If you do not book and attend an onboarding call, the guarantee does not apply.
• To request a refund within the 30 days, contact our support team using the methods in section 7.

After the 30 day period, all sales are final and no refunds will be issued. By making a purchase, you acknowledge that you have read, understood, and accepted this Refund Policy.

3. Renewals

Your subscription renews automatically at the end of each billing period at your renewal price, as described in our Subscription Terms. We email a reminder before each annual renewal listing the renewal date, price, and how to cancel. If you do not wish to renew, cancel before your renewal date. Renewal payments are non-refundable except where required by applicable law. Forgetting to cancel a trial or a renewal is not a billing error and does not qualify for a refund. Cancelling after a renewal stops the next one; it does not refund the payment already made, and you keep full access until the end of the period you have paid for.

4. Upgrades, Credits, Calls and Courses

This policy applies to Poppy AI subscriptions. Credit purchases are non-refundable, because we pay the underlying AI costs as soon as credits are issued. Upgrades and add-ons are non-refundable, including lifetime upgrades, credits and the $97 Viral Content Academy add-on offered at checkout, whether you buy them during a trial or after your first plan payment. Coaching and consulting calls are non-refundable, because our team's time is reserved for you. The one exception is the Constraint Call: it comes with a 100% money-back guarantee if you don't feel it was worth it, as its page says.

The Profit with Poppy Course can be refunded if you have completed less than 25% of the course and you request the refund within 30 days of purchase.

5. Billing Errors and Disputes

If we charge you by mistake (a duplicate charge, or a charge after you cancelled), we will refund it in full. Please contact support@getpoppy.ai before disputing a charge with your bank, so we can fix it quickly. If a dispute is filed, we will share the record of your purchase with your bank, including the terms you agreed to at checkout, the emails we sent you, and how your account was used.

6. When We End an Account

If we end your account because you broke our Terms and Conditions (including our Code of Conduct), no refund is due. If we end it for any other reason, we refund the unused part of your prepaid subscription on a pro-rata basis.

7. Cancellation Policy

7.1 Eligibility. All subscribers may cancel at any time at their choosing, no reason or approval required.

7.2 Cancellation process. To cancel your subscription:

1. Click your profile picture in the top right corner of your account.
2. Click "Billing".
3. You'll be redirected to the Stripe billing portal.
4. From there, you can manage your subscription, including canceling it.

You can also contact support at support@getpoppy.ai or via the support chat on our website. If you paid through Whop or ThriveCart, you can also cancel from that platform's account page, or contact us and we'll cancel it for you. To avoid being charged, cancel before your trial or billing period ends.

7.3 Service continuation. Upon cancellation, the plan will remain active until the end of the current billing cycle. You will continue to have full access to all features during this period. If you cancel during a trial, you are not charged the plan price.

7.4 No additional charges. No further payments will be collected after the cancellation has been processed.

7.5 Data retention. Generally, data will be kept in case of reactivation. However, the Company reserves the right to delete any data upon cancellation. Please contact support if you wish to have your data removed in accordance with applicable privacy laws and our policy provisions.

8. Your Rights Where You Live

Nothing in this policy limits rights you have under the laws of your place of residence that cannot be waived (for example the 14 day withdrawal right for consumers in the EU and UK). Where this policy says "except where required by law", it means those rights.

9. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

• Email: support@getpoppy.ai
• Chat: use the support chat button at the bottom right of our website

10. Amendments

The Company may modify this Policy by posting an updated version on our website. The effective date at the beginning of this document indicates when the Policy was last revised. Changes apply to purchases made on or after the new effective date. Refund eligibility for a purchase is decided by the version in effect on the date of that purchase; for a trial, that is the day you started the trial. Earlier versions: August 5, 2026.

11. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of California, the jurisdiction in which GetPoppy AI Corp operates, without regard to its conflict of law provisions.